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Please Check Our FAQs Before Sending Your Message

There's a good chance your question is already answered below.

  • Who are the current AARA Members?

    Click here to view a list of our current members and the services they provide.

  • Who can become a member of the AARA?

    Established and reputable roofing companies that meet and exceed our quality & credential screening process.  We also welcome Manufacturers, Suppliers, Distributers and service providers who support the needs of the roofing contractors to join as associate members.

  • What are the requirements to become a member of the AARA?

    To become a member of the (AARA), roofing contractors must meet specific requirements that ensure professionalism, safety, and quality in the industry. Here's a brief overview

    Business license


    • Been in business for a minimum of 5 years
    • Hold a current Business License
    • WCB clearance letter
    • Proof of liability insurance
    • COR or SECOR certification (if applicable)
    • Incorporation documentation
    • Prepaid Contractors License (if applicable)

    Click here to understand our screening process for new members.

  • Is there a probationary period for new members?

    Yes, all members are on probation for a year. During this time, they must refrain from using the AARA logo and other marketing material.  All members must earn their membership status by continuing to prove their quality work and integrity. Our service grid indicates which companies are on their 1 year probation.

  • What are the benefits of becoming an AARA Member?

    AARA members enjoy professional recognition, access to training, networking opportunities, lead generation, marketing support and more!


    Click here to learn more about the Benefits of becoming a Member.

  • What are the benefits for a customer to choose an AARA member for their roofing project?

    Hiring an AARA member provides many benefits to homeowners such as:

    Verified Safety Standards, Professionalism & Credibility, Proper Installation & Expertise, Peace of Mind, Quality Assurance 


    Click here to learn more about the benefits of hiring an AARA Member.

  • I have moisture staining and/or leaking into my home. Is this a roofing issue and if so, what should I do?

    Condensation is not always a roofing issue. Read more.

  • I am experiencing an issue with an AARA Member. What is the process regarding a complaint?

    How this works. Please use the form fill below to submit a formal complaint against an AARA member company. 


    Once submitted, your complaint is provided in writing to the Member. The Member has 30 days to respond or remedy the matter, unless the AARA Board of Directors approves a different timeline. Your complaint is then reviewed at the Board's next regular meeting — or sooner, by a special meeting or Complaint Committee, if the situation warrants urgent attention. The Member will receive full details of your complaint and a chance to respond before any decision is made.


    **Please note: acceptable complaints

    include, but are not limited to, matters related to workmanship, customer service, and

    contract disputes. Unacceptable complaints include, but are not limited to, matters related

    solely to pricing or personal hygiene, unless such matters directly relate to health, safety, or professional conduct obligations.

    Have your contract, invoices, photos, or correspondence handy — you can reference them below.


    Complaints must be about a specific Association Member; general inquiries won't go through this process.

File a Complaint Against an AARA Member

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Have a question regarding roofing? Interested in becoming an AARA Member?

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